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Frequently Asked Questions

General

Absolutely! While massage and bathhouse sessions can be enjoyed separately on different occasions, the combination of both makes for a special and fulfilling healing and recovery experience—starting with hot and cold therapy with infrared sauna and cold plunge, and ending with a massage tailored to the body’s specific needs on any given day. Our incredible team can also recommend a personalised ritual based on your needs on the day of your treatment.

Please note that guests need to be at least 18 years old to use our facilities. This ensures a comfortable and safe experience for all visitors.

For massages, we currently do not offer prenatal and postnatal treatments. 

For the bathhouse, sauna and cold plunge facilities are not suitable for pregnant individuals.

At Hideaway, we offer fully gender-neutral facilities as part of our commitment to creating an inclusive and welcoming environment for everyone.

To avoid being charged in full, we kindly request that any cancellations or rescheduling be made at least 12 hours in advance of your appointment.

Bookings are available via the website or WhatsApp (+65 8939 6128). When you book via our website, your card will only be used to hold your spot but won’t be charged yet. You may choose your preferred payment mode on the day of your visit.

Please note that special requests (e.g., Couple Treatment Suites for massage bookings) can only be made via WhatsApp (+65 8939 6128).

Memberships can only be purchased in person at Hideaway or via WhatsApp.

Bathhouse

Hot and cold therapy, also known as contrast therapy, involves alternating between hot and cold treatments to promote healing and recovery. 

Incorporating hot and cold therapy into your self-care routine can be a great way to support your overall well-being: Activate the parasympathetic nervous system, boost cardiovascular health, support sports performance, muscle recovery, improve cognitive function and mental health.

  1. Sauna first, start with 15-30 minutes.
  2. Cold plunge, aim to stay in for at least 30 seconds for first-timers (if you can!). Work towards 1-3 minutes at your own pace for optimal results. 
  3. Dry off and rest, stay hydrated. 
  4. Repeat as many times as you like, alternating between hot and cold.

 

Tips:

  • Do box breathing before and/or during your cold plunge: Breathe in for 4 seconds, hold for 4 seconds, breathe out for 4 seconds. Repeat.
  • While in the cold plunge, keep your arms and legs out of the tub first (it’ll be more comfortable for first-timers!). Put your arms and legs in the tub when you’re ready to fully submerge.

Hideaway offers both semi-private and private bathhouse experience to maintain an intimate atmosphere, with options that allow for both solo escape and shared relaxation.

Our semi-private bathhouse features 4 individual pods in a shared space. In each pod, you’ll have your own infrared sauna (1-2 pax) and cold plunge, and you can also bring max 1 guest to your pod. Shower facilities are available.

Our fully private suite features your own infrared sauna (2-3 pax), cold plunge, and private shower.

Choose between the semi-private or private options depending on your privacy preference.

Book a pod/suite based on your preferred cold plunge temperature:

  • Semi-private bathhouse cold plunge: 2°C, 4°C or 8°C
  • Private bathhouse cold plunge: 4°C

Semi-private bathhouse: For $20 each visit, you may bring max 1 guest to your pod. 

Private bathhouse: For $20 each visit, you may bring up to 3 guests to your suite. 

  • Whether you bring 1, 2, or 3 guests to your session, you’ll only need to pay $20.
  1. Bring swimwear and a change of clothes. Towels are provided. 
  2. Bring a wet bag to keep your damp swimwear after your session. Wet bags are also available for purchase at Hideaway. 
  3. We will ask you to remove your shoes before entering the bathhouse. You are welcome to bring your own bath slippers.

Infrared saunas use infrared heaters to heat the body directly, creating dry heat with minimal humidity. In contrast, traditional saunas heat the air first and can create high humidity levels, especially when water is poured over heated rocks. 

Both types provide relaxation and health benefits, with differences in experience and comfort levels. Hideaway’s bathhouse is equipped with all infrared saunas.

Add-ons are not eligible for bathhouse services (Infrared Sauna and Cold Plunge). To enjoy any add-on services, you must first book a massage treatment (Body Massage, Foot Reflexology, Retreats).

Yes it does! Unlimited Bathhouse is a monthly membership, it will renew automatically each month. A great option to enjoy our infrared sauna and cold plunge for as much as you like.

You can change or cancel your membership at any time. Simply inform our reception or contact us via WhatsApp (+65 8939 6128). Once cancelled, your membership will end at the close of the monthly cycle. You can continue to enjoy our bathhouse until then.

Massages

Enjoy your own personal hideout in our Single Treatment Rooms, or relax with a partner or friend in our Couple Treatment Suites (with private shower). 

Couple Treatment Suites can be requested via WhatsApp bookings (+65 8939 6128).

To enjoy any add-on services, you must first book a massage treatment (Body Massage, Foot Reflexology, Retreats). Add-ons are not eligible for bathhouse services (infrared sauna and cold plunge).

Memberships & Gift Certificates

Not at all! Hideaway welcomes everyone to escape from the hustle and bustle of modern living. You can choose a la carte services at your convenience, or enjoy membership options for better rates and greater value with frequent visits.

Two types: 

  • Packages: Can be used for both massage treatments and Bathhouse sessions.
  • Unlimited Bathhouse: Enjoy our infrared sauna and cold plunge as much as you like for a full month. Unlimited Bathhouse is valid for one month, it will not renew automatically. To renew, inform our team during your visit.

 

Learn more here: Memberships

Yes, you can share your membership benefits with friends, but the member must be physically present during the visit.

Unfortunately, we do not offer the option to pause memberships at this time.

Gift certificates are valid for 12 months from the date of issue.

We offer a 5-working-day cooling-off period (excluding Saturdays, Sundays, and public holidays) during which you can request a full refund on unused packages or products. After this period, packages can be transferred or exchanged for other products or services. Please note that no refunds will be provided once a package has been partially used.

Yes it does! Unlimited Bathhouse is a monthly membership, it will renew automatically each month. A great option to enjoy our infrared sauna and cold plunge for as much as you like.

You can change or cancel your membership at any time. Simply inform our reception or contact us via WhatsApp (+65 8939 6128). Once cancelled, your membership will end at the close of the monthly cycle. You can continue to enjoy our bathhouse until then.