Question 1

Can I combine both massages and bathhouse in one visit?

Accepted Answer

Absolutely! While massage and bathhouse sessions can be enjoyed separately, the combination of both makes for a fulfilling healing and recovery experience – start with infrared sauna and cold plunge, followed by your choice of massage. Our incredible team can also recommend a personalised ritual based on your needs on the day of your treatment. Or try The Recharge to enjoy this combination in just an hour: 30mins in the bathhouse, 30mins in the massage room (choose from The Classic, The Meridian, or Deep Tissue).

Question 2

Is there an age limit?

Accepted Answer

Please note that guests need to be at least 18 years old to use our facilities. This ensures a comfortable and safe experience for all visitors.

Question 3

Can I use the facilities during pregnancy?

Accepted Answer

For massages, our team can recommend massage treatments that are crafted for expectant mothers or postpartum recovery.

For the bathhouse, sauna and cold plunge facilities are not suitable during pregnancy.

Question 4

Are facilities gender-neutral?

Accepted Answer

At Hideaway, we offer fully gender-neutral facilities as part of our commitment to creating an inclusive and welcoming environment for everyone.

Question 5

What is the cancellation/reschedule policy?

Accepted Answer

To avoid being charged in full, we kindly request that any cancellations or rescheduling be made at least 12 hours in advance of your appointment.

Question 6

What is the best way to make a booking? Will my credit card be charged first if I make a booking via the website?

Accepted Answer

Bookings are available via the website or WhatsApp (+65 8939 6128). When you book via our website, your card will only be used to hold your spot but won’t be charged yet. You may choose your preferred payment mode on the day of your visit.

Please note that special requests such as Couple Treatment Rooms can only be made via WhatsApp (+65 8939 6128). Memberships can only be purchased in person at Hideaway or via WhatsApp.

Question 7

Are prices inclusive of GST?

Accepted Answer

Yes, all prices listed on our menu are inclusive of GST. There are no additional taxes added at checkout or upon payment.

Question 8

Where is Hideaway located?

Accepted Answer

Hideaway is located at New Bahru (School Block), 46 Kim Yam Road, #05-07/08 Singapore 239351. Take the lift to the 5th floor of the School Block to find us. Tucked within the River Valley neighbourhood, we're just minutes from the bustling Orchard Road shopping belt and a short drive from the CBD, a peaceful retreat right in the heart of the city.

Question 9

What types of massage treatments do you offer in Singapore?

Accepted Answer

Hideaway offers full-body massages (from our take on the Swedish massage to deep tissue), hand and foot reflexology, and longer-format therapeutic retreats, in durations of 60 minutes, 90 minutes or 120 minutes. Warm oil is also offered as an option for any oil-based body massage, at no additional cost. For first-time guests looking to try something special, we'd recommend our signature massage, The Hideaway – a blend of guest-favourite techniques with a unique touch you'll only find here.

We'd also recommend combining your massage with a bathhouse session. Let the infrared sauna and cold plunge do their quiet work first, then ease into your massage while the body is primed and at ease. The two together create something neither can quite achieve alone.

Question 10

What types of massage rooms are available? Do you offer any couples' spa facilities or treatments?

Accepted Answer

Enjoy your own personal hideout, or relax with a partner or friend in our Couple Treatment Rooms. Couple Treatment Rooms can be requested via WhatsApp bookings (+65 8939 6128).

For couples looking to unwind together in Singapore, our Couple Treatment Rooms offer the perfect setting for a shared massage, while our Private Bathhouse provides a peaceful recovery experience for two.

Question 11

How do add-ons work?

Accepted Answer

Add-ons are a lovely way to personalise your visit. First book any massage treatment from our menu (Body Massage, Reflexology, Retreats), and choose an add-on, such as Guasha Head & Scalp or Body Scrub to complement your session.

If you're visiting the bathhouse, you're also welcome to follow your session with a massage treatment of your choice. A natural pairing that lets the body fully unwind with hot and cold therapy before settling into a massage.

Question 12

What is hot and cold therapy, and what are the benefits?

Accepted Answer

Hot and cold therapy, also known as contrast therapy, involves alternating between hot and cold treatments to promote healing and recovery.

Incorporating hot and cold therapy into your self-care routine can be a great way to support your overall well-being: Activate the parasympathetic nervous system, boost cardiovascular health, support sports performance, muscle recovery, improve cognitive function and mental health.

Question 13

How to enjoy the infrared sauna and cold plunge during my bathhouse visit?

Accepted Answer

1. Sauna first, start with 15-30 minutes.
2. Cold plunge, aim to stay in for at least 30 seconds for first-timers (if you can!). Work towards 1-3 minutes at your own pace for optimal results.
3. Dry off and rest, stay hydrated.
4. Repeat as many times as you like, alternating between hot and cold. Aim to end with cold too.

Tips:
• Do box breathing before and/or during your cold plunge: Breathe in for 4 seconds, hold for 4 seconds, breathe out for 4 seconds. Repeat.
• While in the cold plunge, keep your arms and legs out of the tub first (it’ll be more comfortable for first-timers!). Put your arms and legs in the tub when you’re ready to fully submerge.

Question 14

Are the sauna and cold plunge facilities communal or private? What’s the difference between Semi-Private Bathhouse and Private Bathhouse?

Accepted Answer

Hideaway offers both Semi-Private and Private Bathhouse experience to maintain an intimate atmosphere, with options that allow for both solo escape and shared relaxation.

Our Semi-Private Bathhouse features 4 individual pods in a shared space. In each pod, you’ll have your own infrared sauna (1-2 pax) and cold plunge, and you can also bring max 1 guest to your pod without additional cost. Shower facilities are available.

Our fully private suite features your own infrared sauna (2-3 pax), cold plunge, and private shower. Here, you can bring up to 3 guests to your suite without additional cost.

Question 15

What is the difference between infrared sauna and traditional sauna?

Accepted Answer

Infrared saunas heat the body directly rather than the air, so the temperature may not feel as intense upon entry; it gradually increases with you inside the sauna. In contrast, traditional saunas heat the air first, often creating higher humidity, which can make the heat feel more immediate and intense upon entry.

It’s important to note that a hotter sauna doesn’t necessarily mean better health benefits, as both infrared and traditional saunas deliver maximum results at different optimal temperatures, with differences in comfort levels.

Infrared saunas offer optimal benefits with a gentler, more comfortable heat in the range of 45-60°C. Hideaway’s bathhouse is equipped with all infrared saunas.

Question 16

What are the benefits of combining infrared sauna, cold plunge, and massage therapy?

Accepted Answer

While each practice works well on its own, combined, they offer a deeper recovery and a more complete reset.

The infrared sauna works from the inside out, raising your core temperature to relax muscles, improve circulation, and encourage the body to release tension it's been holding. The cold plunge follows as a deliberate contrast, reducing inflammation, stimulating the nervous system, and leaving the body feeling alert and renewed. Together, this cycle of heat and cold, known as contrast therapy, is one of the most effective ways to support physical recovery.

When massage follows contrast therapy, the body is already in an optimal state to receive it. Muscles are relaxed and the nervous system is calm, allowing the massage to work deeper and more effectively than it might otherwise. For those carrying a lot of tension, training hard, or simply navigating a demanding week, the combination offers a reset that goes further than any single treatment alone.

Question 17

How often should I use infrared sauna sessions and cold plunge for optimal recovery?

Accepted Answer

The ideal frequency varies from person to person, depending on your fitness level, recovery goals, and how your body responds to contrast therapy. That said, research points to a useful starting point. Based on protocols shared by neuroscientist Dr. Andrew Huberman, 11 minutes of cold exposure per week (spread across 2 to 4 sessions) is associated with meaningful improvements in mood, focus, and metabolic function. For infrared saunas, 2 to 4 sessions per week is a great practice too.

As with any wellness practice, individual responses vary. If you have any existing health conditions or concerns, we recommend consulting a medical professional before starting a contrast therapy routine.

For your wellbeing, we also recommend no more than one bathhouse session per day. Recovery is most effective when the body has adequate rest in between; our team is always happy to guide you too during your visit.

Question 18

What to consider when booking a bathhouse session?

Accepted Answer

Choose between the semi-private or private options depending on your privacy preference.

Book a pod/suite based on your preferred cold plunge temperature:
• Semi-Private Bathhouse cold plunge: 8°C or 4°C
• Private Bathhouse cold plunge: 4°C

To welcome all incoming guests, we kindly ask all guests to check out at the end of your scheduled appointment time. The 30- or 60-minute indicated in your booking includes shower and changing time. Extended stays are subject to an additional 30-min or 60-min booking rate. Or, consider visiting during the bathhouse’s quieter hours with off-peak rates.

Question 19

How does complimentary guest access work?

Accepted Answer

For the Semi-Private Bathhouse, you're welcome to bring one guest along to share your pod (capacity of two, including yourself). For the Private Bathhouse, you may bring up to three guests to share your suite (a capacity of four, including yourself).

Complimentary guest access is intended for shared visits. Guest(s) are to check in with the main booker and enjoy the bathhouse session together in the same pod or suite.

Question 20

How do I prepare for my visit? What should I wear/bring to my appointment?

Accepted Answer

1. Bring swimwear and a change of clothes. Towels are provided. If you need swimwear, bathers are available for purchase at Hideaway.
2. Bring a wet bag to keep your damp swimwear after your session. Wet bags are also available for purchase at Hideaway.
3. Shoes are removed before entering the Bathhouse. Bathhouse slippers are provided during your session.

Question 21

Can I include add-on services to my bathhouse booking?

Accepted Answer

Absolutely! We highly recommend combining bathhouse sessions and massages in one visit – a unique combination to experience at Hideaway. Hot and cold therapy works harmoniously with therapeutic massages for deeper healing and recovery.

To enjoy any add-on services, first book a massage treatment (Body Massage, Foot Reflexology, or Retreats), then select your preferred Bathhouse service. Or, opt for The Recharge (30mins Bathhouse + 30mins Body Massage) to maximise this combination in just one hour.

Question 22

How clean are the cold plunge tubs?

Accepted Answer

Our cold plunge tubs are drained and refilled daily, and double-filtered throughout the day for the purest experience. You can focus entirely on your recovery, we take care of the rest.

Question 23

Does my Unlimited Bathhouse membership automatically renew?

Accepted Answer

Yes it does. Your Unlimited Bathhouse membership renews automatically each month. Ideal for those who have made rest and recovery a regular part of their routine.

You can change or cancel your membership at any time. Simply inform our reception or contact us via WhatsApp (+65 8939 6128). Once cancelled, your membership will end at the close of the monthly cycle. You can continue to enjoy our bathhouse until then.

Question 24

Do you offer a trial for the bathhouse?

Accepted Answer

Hideaway’s 10-day Trial for Unlimited Bathhouse is the perfect introduction to the benefits of infrared sauna and cold plunge — at your own pace, before committing to a membership. At $95, the trial gives you unlimited access to our Semi-Private Bathhouse for 10 days from your first visit. The trial is available as a one-time purchase and does not include complimentary guest access. Purchase in person at Hideaway or via WhatsApp at +65 8939 6128 to get started.

Question 25

Does Hideaway offer group bookings for special occasions?

Accepted Answer

Yes! You can book the entire Hideaway for birthdays, bachelor/bachelorette parties, or any special occasion. Advance booking of at least 1 month is required.

Question 26

What are the rates for group bookings?

Accepted Answer

Group bookings require a minimum of 4 guests, with rates varying based on the duration and treatments selected. As a guide, we offer options across a few budget ranges – under $100, $200+, and $300+ per pax – each with exclusive use of the entire Hideaway space for an hour or more.

These rates apply on weekdays only, excluding weekends and public holidays, and are not applicable for corporate bookings.

If you'd like to tailor your experience – whether by budget, duration, or group size – reach out to us and we'll help plan the perfect spa date for you and your group.

Question 27

What are the payment and cancellation policies?

Accepted Answer

For group bookings, a 50% deposit is required to secure the appointment, with the remaining 50% payable on the day of your visit. For any changes or cancellations, please provide at least 24 hours’ notice to avoid forfeiting your deposit.

Question 28

Is Hideaway members-only?

Accepted Answer

Not at all! Hideaway welcomes everyone to escape from the hustle and bustle of modern living. You can choose a la carte services at your convenience, or enjoy membership options for better rates and greater value with frequent visits.

Question 29

What types of memberships are there?

Accepted Answer

Two types:
1. Packages: Can be used for both massage treatments and bathhouse sessions.
2. Unlimited Bathhouse: Your most convenient access to enjoy regular contrast therapy sessions. We also offer a 10-Day Trial Pass, a good way to find your rhythm before committing.

Check out our Memberships page to learn more.

Question 30

Can I share my memberships with friends?

Accepted Answer

Yes, you can share your membership benefits with friends. The member must be physically present during the visit.

Question 31

Can I pause my membership?

Accepted Answer

We handle pause requests on a case-by-case basis; simply speak with us during your visit or WhatsApp our team for further guidance.

Question 32

How long are the gift cards valid for?

Accepted Answer

Gift cards are valid for 12 months from the date of issue.

Question 33

What is the refund policy?

Accepted Answer

We offer a 5-working-day cooling-off period (excluding Saturdays, Sundays, and public holidays) during which you can request a full refund on unused packages or products. After this period, packages can be transferred or exchanged for other products or services. Please note that no refunds will be provided once a package has been partially used.

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